Frequently Asked Questions

Well, that is a great question… we try to get your product ready and shipped on that very day however at times there can be delays and can take up to 48 hrs to get the product shipped. Still confused? Please don’t worry, we will email or message you once we dispatch the product from our warehouse with the tracking details and if you have any queries, we are always available to resolve them.
We get your products delivered by leading couriers in town. It might take from 4 to 14 working days max depending on the address of the delivery set by you. However, you don’t have to worry as we will share with you the tracking details of your order as soon as we dispatch the product from our warehouse.
We do absolutely get you… at times … we all forget the special dates but we don’t want that to make your loved ones feel upset. Hence we can always work it out for you. Just contact us directly and we will do our best to expedite the process !!!
We are so sorry to know that, damn these courier service providers… Please do us a favor, click the image of the product before cutting the tag and send it our email support@cuspstore.com, along with your order id and we will take care of it.
Oh no!!!... We are really sorry to know that you want to return an item, is there anything we can do to change your decision? If not please raise a return request by filling up the return request form and we will do our best to smoothen the entire process. (However, please note you need to have the tag on the product you are returning).
OH YEAH!!! Please contact us directly and share what exactly you are looking for… Our team will be there at your assistance right away…
No, there are no hidden charges. We believe in customer satisfaction hence we don’t believe in hidden charges.
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