Shipping and Return

What is the shipping time-line?

We try to dispatch your orders on the very date; you place your orders on. However at times it may take upto 48 hours for us to process the shipping. In general the delivery time varies from 4 to 14 working days depending on the location of delivery.

Is there any option for Free Shipping?

Yes, we offer FREE SHIPPING on all orders over 499 INR.

Can we track the shipping?

Yes!!!

Once we dispatch the items we notify you over message or email along with the Tracking Number through which you can track the delivery of your order. If you face any issues, we are always there at your assistance.

Return Policy

1. Customer can return their products within 7 days of order delivery.
2. All the products must be intact and in an unused condition. The tag and packaging should also be intact.
3. The product amount will be credited back to the customer in their Cusp Store wallet which they can use to purchase some other product from Cusp Store Online Store. The aforesaid point is only valid once the product is returned and received by us in proper condition.
4. Refund of shipping and COD charges will not be APPLICABLE!

5. To self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For returns, we recommend you to do it through a reliable local courier service. Please share shipping details on support@cuspstore.com with your Order ID mentioned.
6. For any kind of return for replacement, please follow the return procedure. Please note if your purchase qualifies for any kind of offers or discounts, it will stay intact and you can use the same on a new purchase.
7. Please Note: We will not be liable for any kind of returns based on dislikes. Until there is any manufacturing defect/fault we are NOT entitled to return shipping charges.
8. In case of manufacturing defects, Customers are requested to share an image/video of the product received for verification purpose. We can process a replacement/ return only after a verification process is completed. Any kind of damage caused to the item after being received by the customer due to the customer’s fault or negligence will NOT be considered as a fault from our end. Hence we are NOT entitled to accept the return of the item.
9. Only Purchased Amount will be given to the customer as a discount coupon for the next purchase from Cusp Store online store.
10. Please refer to the Refund Policy for more details.

Refund Policy

Terms and Conditions

1. You can qualify for a return or refund for any item ordered by you within 7 days of the date of delivery. Please Note: The return or refund will be processed only when the products are found damaged or defective.
2. All refunds will be credited to your Cusp Store wallet or will be given to you as a discount coupon for your next purchase with Cusp Store.
3. If you are a guest user, you will have to register with the email address used by you to make the purchase.
4. For any other queries, please contact us at support@cuspstore.com
5. All refunds will be processed on the price of the item only, no shipping charges or COD amount will be refunded.

Refund Process

Once you qualify for the refund, we process the refund within 24 to 48 hours. The amount to be refunded will be available on your Cusp Store Wallet or you will be provided exclusive discount coupons for your next purchase on our online store.

Where should I return my product?

Once you raise for the request of returning the product, our team will share with you our address where you can return the item. All the refunds will either be given to you in your Cusp Store wallet which can be used for your next purchase on our store or we will be providing you discount coupons which can be applied by you on your next purchase.

I haven’t received my refund yet:

1. Please send us an email at support@cuspstore.com with all the details and order id.
2. Generally we take 48 hours to process the refund.
3. For more queries, please feel free to contact us directly.